Contact Us

We're here to help. Reach out to us by phone, chat, email, or video advising appointments.

Office Hours, Phone Counseling, and Advising

  • Monday-Friday: 8 a.m.-5 p.m. (Thursday: 10 a.m.-5 p.m.)

Live Chat

Chat with a member of our support team Monday-Friday 10 a.m.-4 p.m. ET.

Video Advising 

Get one-on-one support with a video advising appointment. 

  • Current U-M students: Schedule your appointment online
  • Authorized parents and admitted students who have not yet committed to U-M: Schedule an appointment via Live Chat. Click "Questions? Ask Blue" on our website (lower right corner), and type Live Chat to connect with a member of the team during chat operating hours.

Central Campus

2500 Student Activities Building
515 E. Jefferson St.
Ann Arbor, MI 48109-1316

Email: [email protected]
Phone: 734-763-6600
Fax: 734-647-3081

U-M Detroit Office

Orchestra Place
3663 Woodward, Suite 190
Detroit, MI 48102

Phone: 313-593-4777

When Contacting Us

  • Please have your eight-digit U-M Identification number (U-M ID) handy when calling, emailing, or visiting. We cannot provide student-specific information without the U-M ID and a full student name.
  • Office of Financial Aid staff will only discuss financial aid information with the student or individuals explicitly authorized by the student. Learn more about Authorizing a Friend Account for Your Parent/Family. Note: On Feb. 25, 2026, U-M changed to a new authentication tool, Okta. Friend accounts created in the year prior to this date remain active with Okta, and new friend accounts will use Okta going forward. Friend accounts older than one year from this date will no longer be active, and users must create a new account. Learn more about friend accounts and Okta.
  • We cannot guarantee security through email, so personal information such as full Social Security numbers should never be emailed.

Accessing Online Content

If you need assistance accessing any digital materials on our website or on sites linked to our website, please contact us by email at [email protected] or call us at 734-763-6600 for support.

Fillable PDF Reminder

If you download a fillable PDF form to submit digitally, please remember to save the PDF as a new, unique file after you’ve finished filling out the form. This allows you to submit a PDF with your information, instead of submitting the original (blank) PDF document.

Contact our Outreach Team

The Outreach Team works with high schools, community groups, and other interested audiences to bring information about college financial aid to prospective students and their parents. To schedule a Financial Aid Event, visit the Outreach Activities page.